Technology Services Group (TSG)

Welcome to the Technology Services Group (TSG) for the College of Engineering and Computer Science (COECS). Our team is dedicated to providing comprehensive IT support to all members of the college, including students, faculty, and staff.

We understand that technology can sometimes be challenging, but we're here to help you make the most of our technology services. Our website contains a wealth of helpful and useful information to assist you in navigating our services. If you have any comments or suggestions, we welcome your feedback.

When you need technical support, simply submit your request via email to our tracking system at  help@eng.fau.edu or through our form.

Our team will ensure that your request is documented and addressed efficiently and professionally. We prioritize support requests to ensure the most efficient use of our resources and to address your needs as quickly as possible.

About

TSG provides IT support for the students, faculty and staff in the College of Engineering and Computer Science (COECS).

The goal of this site is to provide helpful and useful information to assist members of the college in utilizing its technology services. If you have any comments or suggestions, please let us know.

For technical support please submit your request via email to our tracking system at help@eng.fau.edu.

Submitting your support request to our system will ensure that your request is documented and addressed efficiently and professionally. Support requests are prioritized to guarantee the most efficient use of our resources to address your needs. If you have any questions, comments or suggestions, please feel free to let us know!

Ticket Submission Guidelines

For all technical issues, problems and requests: please send an email to help@eng.fau.edu from your FAU Email Account, which will automatically open a ticket in our Engineering Helpdesk.

Use your FAU email address

We sometimes receive tickets from personal emails instead of your FAU provided email address. We prefer you submit all help tickets with your FAU email address so we can easily identify your account. This allows us to proceed with providing assistance in a more efficient manner.

Subject Should Clearly Describe the Problem or Request

We sometimes see tickets with a subject of "help", "problem", "urgent" or the email is just forwarded to the help system with an unrelated subject. By using a clear and concise subject this allows us to proceed with providing assistance in a more efficient manner.

Reply to the Ticket

When following up on an issue with us, please reply to the ticket in your email inbox (rather than sending a new email). This will guarantee that the reply gets appended to the ticket on our end. This way, we have a trail/history of the problem and solution.

Reopening a Ticket

If you feel your issue is not fully resolved you can reply to a "resolved" ticket to re-open the ticket and notify the team that you still have questions on that issue. We advise to re-open tickets whenever possible, instead of submitting a new ticket about an existing issue.

Avoid Direct Emails

Please do try to send the emails to help@eng.fau.edu rather than to any of us directly. Often, the person you direct it to is already working on some other issues (or perhaps out of the office) and this prevents the others (who are available) to be able to handle your issue right away.

Locations and Directions

Florida Atlantic University
College of Engineering & Computer Science

For the Boca campus, visitors can obtain a one-day parking pass at the information booth located at the Glades Road Main entrance closest to I-95 or park in a metered parking space.