Executive Education
CMBM – Office Operations
Elevate your career in healthcare today!
The only program of its kind in South Florida, Florida Atlantic University's Certificate in Medical Business Manager program (CMBM) program explores the business aspects of medical office environments and the knowledge needed to run a successful medical practice. In partnership with local medical societies (Dade, Broward and Palm Beach), the program has qualified attendees to work in medical and health offices or pursue a business career in the healthcare industry for almost a decade.
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COURSE BENEFITS
U.S. healthcare spending is a $4.5 trillion industry and accounts for over 17% of the nation’s Gross Domestic Product. As the difference between supply and demand grows and legislation increases, it is more essential than ever to implement efficient healthcare solutions. As a healthcare leader, you influence the engagement and direction of a team, guiding others to meet certain standards of excellence, while embracing change and growth.
Learn from industry leaders in a program designed by healthcare executives for those who want to develop and enhance their skills and knowledge within the healthcare field.
Program Objectives
FAU’s Certificate in Medical Business Management Operations module will provide healthcare leaders with a toolbox of essential information to streamline a healthcare organization’s workflow, billing processes, revenue opportunities, expenses, and vision. Learn the necessary skills to effectively manage a healthcare organization.
Topics include
- Customer Service: Communicating with Internal and External Clients
- Presentation Skills: Business Writing and Verbal Communication
- Negotiations: from Inception to Execution
- Risk and Crisis Management
- Managing a Stellar Billing Team: The Backbone of a Medical Business
- Practice Growth: Developing a Strategic Plan
- Medical Business Marketing
- Outsourced Services and Alliances
- Human Resource Management: From Hiring to Firing
- Guide to Financial Statements
- Information Technology in your Practice
Instructional Method and Format
- Three-module, instructor-led program
- Instructors are all industry professionals who have had extensive experience within medical practices and medical office environments
- Traditional, live classroom instruction
- Includes a combination of lectures, interactive discussions, and practical exercises
- Participants share current office experience and challenges, lessons learned and best practices in the class discussions
- Individuals with a minimum of 1 year work experience in the healthcare field
- Individuals who are already working within the medical industry and are seeking to manage their medical office more proficiently
- Medical office managers
- Physicians
- Billing and coding professionals
- Nurses
- Hospital administrators and staff who are seeking medical business, management training
- Individuals who wish to obtain a foundation in medical terminology, billing functions and preparing medical claims